Privacy Policy
How Junk Huggers handles the information you share when you request an estimate, schedule a job, or text with our team.
Privacy
What we collect
When you request an estimate, schedule a pickup, or contact us, we collect the information you provide — typically your name, phone number, email address, service address, and a description or photos of the items to be removed. We may also receive basic technical information (IP address, browser type, pages visited) when you use our website.
Privacy
How we use your phone number and SMS data
Your phone number is used to communicate with you about your specific service request. That includes estimate follow-up, booking confirmations, arrival ETAs, on-the-way notifications, post-job follow-up, and customer support. We send transactional service-related text messages only — we do not send marketing or promotional texts. Reply STOP at any time to opt out of further text messages. Reply HELP for assistance. Message and data rates may apply.
Privacy
How we share information
We do not sell your personal information. We do not share your phone number, SMS consent data, or message content with third parties for their marketing purposes. We share information only with service providers that operate the platform on our behalf — such as our SMS delivery provider (Twilio), payment processor, and email provider — and only to the extent needed to deliver the service you requested. SMS consent and opt-in data is not shared with third parties or affiliates for marketing.
Privacy
Cookies and analytics
We use cookies and similar technologies to operate the site, remember preferences, and measure how the site is used (for example, which service pages people visit before requesting an estimate). You can disable cookies in your browser settings; some site features may not work correctly without them.
Privacy
Data retention and your choices
We retain customer information for as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce agreements. You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email hello@bendjunkremoval.com or call the number on our contact page. Opting out of SMS at any time will not affect your ability to request service by phone or email.
Privacy
Children
Our services are intended for adults 18 and older. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it.
Privacy
Updates to this policy
We may update this policy from time to time. The date of last update will be reflected on this page. Continued use of our services after an update means you accept the revised policy.
Privacy
Contact us
Questions about this privacy policy or about how your information is handled? Email hello@bendjunkremoval.com or use the contact form linked below.